Frequently Asked Questions

Everything you need to know about your gear and orders.

What is the standard delivery time for orders within Singapore?

We typically process and deliver orders within 3 to 5 business days. Please note that delivery times may be slightly longer during peak sale periods or public holidays.

Can I return or exchange my running shoes if they don't fit?

Yes, we offer a 14-day return and exchange policy. Items must be in their original, unworn condition with all tags and packaging intact to be eligible for a refund or swap.

Are the products sold on Running Lab Singapore authentic?

Absolutely. Running Lab is an authorized retailer for all brands we carry, including Hoka, ASICS, and Saucony, ensuring you receive 100% authentic high-performance gear.

Do you offer professional gait analysis for online customers?

While our signature Stride Analysis is best experienced in-store, our online customer service team can provide expert recommendations based on your foot type and running style via our contact form.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and popular local digital payment options like GrabPay and PayNow for a seamless checkout experience.

How do I track the status of my shipment?

Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to our courier partner's portal to monitor your delivery.