Returns & Exchanges

At Running Lab Singapore, we are committed to helping you find your perfect fit. If you are not completely satisfied with your purchase, you may return or exchange your items within 14 days of receipt, provided they are in original condition with all tags attached.

1

Check Eligibility

Ensure your footwear or apparel is unworn, unwashed, and in its original packaging with the receipt or order confirmation.

2

Submit Request

Contact our customer service team via email or visit any Running Lab retail outlet in Singapore to initiate your return or exchange process.

3

Pack Your Items

Securely pack the items in their original shoe box or packaging to prevent damage during transit back to our fulfillment center.

4

Refund Processing

Once our specialists verify the condition of the returned gear, your refund will be processed to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing